Business Process Management (BPM) telah menjadi salah satu teknologi yang terus dikembangkan oleh vendor-vendor terkemuka di dunia ini. Keandalan software atau system ini salah satunya adalah otomasi business process perusahaan. Tentunya, otomatisasi proses akan memberi kepuasan tersendiri kepada perusahaan (tidak perlu membayar resource yang berlebihan - seperti manusia) dan memberi efek yang cukup signifikan bagi konsumen (efisiensi waktu dan validitas hasil dengan tingkat error yang lebih kecil). Banyak resource yang telah beredar di internet. Link berikut ini akan membantu anda untuk menemukan resource (buku, petunjuk, dan perkembangan informasi) seputar BPM.
Pendahuluan singkat
“Business Process is a sequence of tasks that are performed in series or in parallel by two or more individuals or computer applications to reach a common goal” (Rahshid N. Khan)
Berdasarkan definisinya
" BPM is an integrated methodology to design, manage and improve business processes, in order to enhance productivity. Sometimes, it means a software systems to support the methodology " (Rahshid N. Khan)
"Workflow is the automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules." - WfMC
" Workflow Management System is a system that defines, creates and manages the execution of workflows through the use of software, running on one or more workflow engines, which is able to interpret the process definition, interact with workflow participants and, where required, invoke the use of IT tools and applications. " - WfMC
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