Let me introduce the concept of Business Process Management. It stands from three words, business, process and management. The word business relates with economic, efficiency or other activity that gain some profits. Process wants to explain that an activity contains a single step of task toward a goal, completion of a process. And, as you already know, management means designing, managing, controlling and evaluating the whole system related with the business process.
I hope I can write more about BPM after some time.....
4 years ago